Last updated: May 10, 2026
Welcome to RiteCare Online Pharmacy. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About RiteCare Online Pharmacy
RiteCare Online Pharmacy is an online pharmacy and healthcare platform operating in Kenya, providing access to pharmaceutical products, wellness products, health information, and delivery services.
The website is intended for lawful use by individuals aged 18 years and above or users acting under the supervision of a parent, guardian, or licensed healthcare professional.
2. Medical Disclaimer
The information provided on this website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
You should always consult:
- a qualified doctor,
- pharmacist,
- or licensed healthcare provider
before starting, stopping, or changing any medication or treatment plan.
RiteCare Online Pharmacy does not guarantee that:
- products are suitable for every user,
- information is completely free from errors,
- or that outcomes from medication use will be identical for all individuals.
3. Prescription Medication Policy
Certain medicines available on the website may require a valid prescription from a licensed medical practitioner.
By placing an order for prescription-only medicines, you agree that:
- the prescription provided is genuine and valid,
- the prescription belongs to the patient receiving treatment,
- and RiteCare may verify prescription authenticity before dispatch.
We reserve the right to:
- reject,
- delay,
- cancel,
- or request additional verification
for any prescription order.
4. Orders & Acceptance
All orders placed through the website are subject to:
- product availability,
- payment confirmation,
- prescription validation where applicable,
- and delivery feasibility.
An order confirmation does not constitute final acceptance of the order. RiteCare reserves the right to refuse or cancel orders at its discretion.
Reasons may include:
- incorrect pricing,
- suspected fraud,
- unavailable inventory,
- prescription issues,
- or operational limitations.
5. Pricing
All prices displayed are in Kenyan Shillings (KES).
Prices may change without notice due to:
- supplier adjustments,
- stock changes,
- taxation,
- or promotional campaigns.
While we strive for pricing accuracy, errors may occasionally occur. If an error is identified after an order is placed, we reserve the right to:
- cancel the order,
- or contact you with corrected pricing before fulfillment.
6. Payments
We may accept payment methods including:
- M-Pesa,
- debit/credit cards,
- cash on delivery,
- and other electronic payment methods available at checkout.
By submitting payment information, you confirm that:
- you are authorized to use the payment method,
- and the information provided is accurate.
Transactions may be processed by third-party payment providers.
7. Delivery
Delivery timelines are estimates only and may vary depending on:
- location,
- weather,
- traffic,
- stock availability,
- or operational circumstances.
Users are responsible for providing:
- accurate delivery details,
- reachable phone numbers,
- and appropriate receiving arrangements.
RiteCare shall not be liable for delays caused by:
- incorrect customer information,
- third-party courier issues,
- or force majeure events.
8. Returns & Refunds
Due to the nature of pharmaceutical products, certain products may not be eligible for return once dispensed or delivered.
Returns may only be accepted for:
- damaged products,
- incorrect items,
- defective products,
- or verified fulfillment errors.
Refund eligibility will be evaluated on a case-by-case basis in accordance with Kenyan consumer protection and pharmacy regulations.
9. User Responsibilities
You agree not to:
- misuse the website,
- submit false medical or personal information,
- attempt unauthorized access,
- interfere with website operations,
- or use the platform for unlawful purposes.
You are responsible for maintaining the confidentiality of your account information where applicable.
10. Privacy
Your use of the website is also governed by our Privacy Policy.
We may collect and process:
- personal information,
- order information,
- delivery information,
- and health-related information
solely for lawful operational purposes including order processing and customer support.
11. Intellectual Property
All website content including:
- logos,
- branding,
- product listings,
- graphics,
- text,
- and design elements
are the property of RiteCare Online Pharmacy or respective licensors and may not be reproduced without permission.
12. Limitation of Liability
To the maximum extent permitted by law, RiteCare Online Pharmacy shall not be liable for:
- indirect damages,
- loss of profits,
- data loss,
- treatment outcomes,
- or interruptions arising from use of the website or products purchased.
Use of the platform is at your own risk.
13. Account Suspension or Termination
We reserve the right to:
- suspend,
- restrict,
- or terminate access
to users who violate these Terms or engage in suspicious or abusive conduct.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes arising from use of the website shall be subject to the jurisdiction of Kenyan courts.
15. Changes to Terms
We may update these Terms & Conditions at any time without prior notice.
Continued use of the website after updates constitutes acceptance of the revised Terms.
16. Contact Information
For questions regarding these Terms & Conditions, contact:
RiteCare Online Pharmacy
Website: ritecare.co.ke/online
Phone / WhatsApp: +254 759 463 930
Email: care@ritecare.co.ke (RiteCare Pharmacy)
Acceptance
By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.